Welcome... Follow along as we renovate our 9th home in 12 years

Thursday, January 13, 2011

01/05/11 - Now that we're all settled down ; )

How lucky I was to get a nice little break over Christmas to regroup after a crazy December.

So here's the story...

After careful researching & interviewing I selected a company who was to be responsible for installing all of my heating, ventilation & AC for my renovation. They are & were a very reputable company in the city, years of experience,  so on. Being new to HVAC I felt safe in the hands of this company. I also felt confidence that the city HVAC inspector would catch anything when they did their rough-in inspection.

Well, unfortunately I happened upon a salesman/installer who had absolutely no idea what he was doing. VERY long story short, feeling confident that the company would stand behind their name, I contacted the owner of the company with my issues, had him send out a new representative who re-installed virtually all of the HVAC rough-in in addition to pulling an HVAC permit/inspection which passed... providing we tweaked a couple items. Although the situation has not completely been resolved I'm fairly confident that the company will continue to act in my best interest. So far they have been great.

Lessons learned...

I appreciate that mistakes can & do happen. Being a perfectionist, it kills me when they do! ; ) What is important is how the company takes responsibility for their mistakes & how they look after the customer in these situations. As a side note, I understand that the only way a company can achieve an A+ rating from the Better Business Bureau is after they have shown how they have positively dealt with a customer complaint.

It is so valuable to get names of contractors & trades that you know have a proven tract record; that is, ones that others have used & you know that you can count on. Although issues can still occur despite your best efforts, it is best to do your homework before hiring anyone to come into your home, then do it again!

Business Opportunities For Me...

Part of my business that I've been cultivating is a contractors & trades referring service. I will eventually be able to give homeowners, my clients, designers & other contractors access to a contractor & trades 'living' database. It would include individuals that I would be confident in referring; that is, that I knew would not behave poorly. It would be the eHarmony of contractor & trades, each being profiled with their image, a detailed description as to who they are, what they specialized in, images of their past jobs plus client reports that I would collect following each & every job that I referred them on. Initially I will arrange to visit their job sites looking to build my database. Eventually I hope to have an amazing database of highly reputable craftsmen & women who could help you with your renovations. In addition, I will have the 'Be Sure To Avoid' list close at hand too.

Bottom line, call me if you are looking for a trade &/or have one to refer in & around the Calgary area. My Plumber Steve I have referred literally 100s of times, each time he makes me look good!

Before & after HVAC images for those who are interested...


AFTER: This is how it should have looked...

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